At Cozy Playhouse, we are committed to providing a secure, transparent, and user-friendly shopping experience. Please read the following Billing Terms and Conditions carefully before making a purchase.

1. Accepted Payment Methods

We accept the following secure payment options:

• Credit and Debit Cards (Visa, MasterCard, American Express)

• PayPal

• Apple Pay / Google Pay (where available)

• Shopify Payments

All transactions are processed in GBP (£).

2. Payment Processing

Payment is charged at the time of order confirmation. Your card or selected payment method will be debited immediately once the transaction is authorized.

3. Order Confirmation

Once your payment is successful, you will receive an order confirmation email containing:

• Order summary

• Billing and shipping information

• Order number for reference

If you do not receive confirmation within a few minutes, please check your spam/junk folder or contact us directly.

4. Secure Transactions

All payments are processed through secure third-party gateways with end-to-end encryption. We do not store or have access to your full credit card details.

5. Pricing and Tax

All product prices are displayed in GBP (£) and include VAT where applicable. Prices are subject to change without prior notice.

6. Failed or Declined Transactions

If your payment is declined:

• Please verify that your card details are correct

• Contact your card provider to check for issues

• Try a different payment method

We are not responsible for any bank fees, overdraft charges, or service fees incurred during the payment process.

7. Invoicing

A digital invoice is automatically included in your order confirmation email. If you need a formal invoice for business or tax purposes, please email us at cozyplayhousesh@gmail.com with your order number.

8. Contact Us

If you have questions about billing or payments, please contact:

Cozy Playhouse
📍 62 Newbridge Rd, Birmingham, B9 5JG, United Kingdom
📧 Email: cozyplayhousesh@gmail.com
📞 Phone: +1 456 372 9887